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17/03/2018: False claims of Telephone Preference Service

Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ — an enhanced call-barring service, which includes barring international call centres. The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often target elderly victims. In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent within three days. On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim’s direct debit cancellation request was refused.

During 2017, there were 493 Action Fraud Reports relating to this fraud.

Protect yourself:

If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.

22/01/2018: HMRC Scam
Police would like to warn the public in the South West about a phone scam that is conning vulnerable and elderly people out of thousands of pounds. The scammers prey on victims by cold calling them and impersonating an HMRC member of staff. They tell them that they owe large amounts of tax which they can only pay off through digital vouchers and gift cards, including those used for Apple’s iTunes Store. Recent calls to residents in the Torbay and Teignmouth areas apparently originate from a Manchester area code (01618). [Do not think that this only happens in South Devon. The Yarnscombe webmaster received one of these calls from 0161 but a screening phone kept the call out of harm’s way.]

Victims are told to go to a local shop, buy these vouchers and then read out the redemption code to the scammer who has kept them on the phone the whole time. The conmen then sell on the codes or purchase high-value products, all at the victim’s expense. The scammers frequently use intimidation to get what they want, threatening to seize the victim’s property or involve the police. One caller stated that if the victim hung up then the amount payable would go up to £90,000.

HMRC would never request the settling of debt through such a method.

What can you do:

15/12/2017: Western Power Distribution Affordable Warmth
Affordable Warmth aims to reduce fuel poverty across Devon, Cornwall and the Isles of Scilly, by working with members of the community to reduce their fuel bills and increase their knowledge and confidence about energy in the home. Find out more here: http://zc3b.r.ca.d.sendibm2.com/track/click/bghlr3hc8dg7d.

Here is some useful information to help prepare for winter.

Click or tab to any of the sections below to begin your visit. Alternatively, the green navigation bar above gives direct access to any page on the site. You can also see the complete site layout at a glance. If there is anything you cannot find or would like to see, you can contact the website administrator. Residents of Yarnscombe can also use the same link to request notification by e-mail every time the site is updated.